FAQ
Any questions? We’ve got you covered.
Artwork & Design Related
1. Do you provide the dieline template?
Yes, we will provide the dieline template for your custom packaging bags once you place an order, ensuring that your design aligns with the production requirements.
2. What file formats do you require for artwork?
We accept a variety of file formats, including AI, PDF, EPS, and high-resolution JPG or PNG files. For the best results, we recommend using vector files (AI or PDF) as they ensure high-quality printing without loss of detail. If you’re unsure, feel free to consult with us.
3. Can I provide my own artwork?
Yes, you can provide your own artwork. Our design team will guide you on the necessary format and resolution requirements to ensure your artwork is perfect for printing.
4. How do I know if my art is printable?
To ensure your design is printable, we recommend using high-resolution vector files. If you’re unsure about your design, our team will check it for you and provide suggestions to make sure it prints perfectly.
5. Do you offer design assistance if I don’t have artwork?
Yes, we can help! If you don’t have your own design, our experienced team can assist in creating a custom design for your packaging. Simply provide us with your brand details and product information, and we’ll develop a design that meets your needs.
6. Will I see a proof of my order before confirmation?
We provide both digital (3D) samples and physical samples for your approval. Once you are satisfied, we will proceed with full-scale production. Any adjustments can be made before production starts.
7. Do you charge for plates or dies?
We offer competitive pricing, and the cost of plates or dies depends on your specific order. For large or repeat orders, we may waive these fees. Please contact us for details on your project.
8. Can you print on both sides of the bag?
Yes, we can print on both the front and back sides of the bag. Additionally, we can also print on the bottom and gussets (if applicable), offering you full customization options to showcase your brand and design.
Turnaround Time & Delivery
1. What is the average production and delivery time?
The average production time for custom packaging is 2-4 weeks, depending on the complexity of the design and order size.
2. Can I expedite my order if I need it urgently?
Yes, we offer expedited production and shipping services. For urgent orders, we prioritize production schedules and use faster shipping options like air freight. Additional charges may apply based on the requested timeline.
3. What shipping method should I choose?
Our logistics specialists will manage your entire shipping process to ensure timely delivery and cost efficiency. We offer:
We will recommend the best option based on your order size, timeline, and destination.
4. Do you ship internationally?
Yes, we ship to clients worldwide, including North America, Europe, and Australia. Our logistics team ensures that your order complies with all international shipping regulations. Customs clearance support is included if required.
5. Are there any additional fees for shipping?
Shipping fees depend on the shipping method, destination, and order size. For large-volume orders, we can negotiate with logistics partners to reduce costs. Please let us know your specific requirements for a detailed shipping quote.
6. Can I track my order?
Yes, all orders come with a tracking option. We will provide you with a tracking number or link once your order is shipped. You can check the shipping status online or contact our team for updates.
7. What should I do if my shipment is delayed?
While we strive to deliver all orders on time, delays may occasionally occur due to factors beyond our control, such as customs inspections or weather conditions. In such cases, we will work closely with our logistics partners to resolve the issue and keep you updated on the new timeline.
8. Can I get a refund for defective or damaged packaging?
If your packaging has structural or printing defects, we take full responsibility. Possible solutions include replacement, refund, or a 100% cash-back guarantee.
Note: Clients must notify us within 5 business days of delivery. Please refer to our Terms & Conditions for detailed return and refund policies.
How to order?
1. How can I place an order?
You can place an order by contacting us via email or through our website. Simply provide the following details:
- Bag type (e.g., stand-up pouch, flat-bottom bag)
- Size and material specifications
- Quantity
- Artwork or design files (if available)
Our team will review your request and guide you through the next steps.
2. Can I get an instant quote?
Yes, you can provide us with details of your packaging (e.g., dimensions, material, quantity, and design) to receive an instant quote tailored to your requirements.
3. What is the minimum order quantity (MOQ)?
Minimum Order Quantity (MOQ)
The MOQ depends on the printing method:
Digital Printing- Ideal for small-batch orders
- Minimum order quantity: 500 to 1,000 pieces
- Depending on the bag type and size
- Best for large-scale production
- Minimum order quantity: 10,000 pieces or more
- Due to the setup cost of printing plates
If you’re unsure which printing method suits your needs, our team will recommend the best option based on your order size and design requirements.
4. Can I request a sample before placing a full order?
Yes, we provide both digital (3D) and physical samples for your approval before full production:
- Digital 3D Sample: Free of charge, delivered via email.
- Physical Sample: A small fee applies, which will be deducted from your final order cost.
This allows you to confirm the design, material, and size before mass production.
5. How long does it take to process an order?
Order processing usually takes 2-4 weeks, depending on the complexity of the design and the order size. After production, delivery timelines depend on the shipping method you choose (e.g., air or sea). We will provide an estimated timeline when confirming your order.
6. Can I cancel my order?
Orders can be canceled before production begins. Once production has started, cancellations may not be possible, or additional charges may apply. Please contact our support team as soon as possible if you wish to cancel your order.
7. Do you offer bulk order discounts?
Yes, we offer competitive pricing for bulk orders. Discounts vary depending on the order quantity and bag type. Contact us with your requirements for a personalized discount offer.
8. What payment methods do you accept?
We accept the following payment methods:
- Bank transfer (T/T)
- PayPal
- Letter of Credit (L/C) for large orders
Payment terms will be discussed during the order confirmation process.
Sustainability
1. How do I compost your products?
Refer to our blog post on how to compost for detailed instructions. Additionally, our products come with composting guidelines to help you effectively break them down in your composting system.
2. Do compostable products produce micro-plastics?
No, they don’t. Our certified compostable materials undergo rigorous biodegradation and compostability testing to ensure they completely break down into healthy organic matter without leaving any harmful micro-plastics.
3. Are your compostable packages food-safe?
Yes, our compostable packaging materials are food-safe and comply with all relevant regulations for food contact. They are manufactured using materials that do not leach harmful substances, ensuring the safety and integrity of your food products.
4. How long does it take to compost?
The composting timeframe varies based on specific composting conditions. Industrial or commercial composting facilities operate at higher temperatures, typically completing the process within 2-3 months. In contrast, home composting systems are more variable, influenced by factors such as climate and how well they are managed. For home compost certification, the compost environment must maintain approximately 30°C, and products must fully biodegrade within 12 months to achieve certification.
